Enterprises that are structurally successful in knowledge management and online collaboration have significant competitive advantages. However, chances are slim that you know many of such organizations. Knowledge management and online collaboration just have not gained enough momentum within enterprises. Things seem to be changing though.
Wiki’s successfully overcome a number of traditional knowledge management and online collaboration issues.
According to Wikipedia: “A wiki (sometimes wiki wiki) is a web application designed to allow multiple authors to add, remove, and edit content.”
Strange as it may sound; the main difference between traditional knowledge management platforms and wiki’s is that people are actually using and embracing wiki’s. It is said this is due to user friendliness, great search possibilities, easy linking and the powerful feeling of being an author.
Reasons not heard so often but more relevant for enterprise uses of this technology is that previous Knowledge Management platforms too rigidly dictated work flows and had too much focus on capturing “actual knowledge”. Such knowledge management is not intuitive and often even burdensome for those working with these systems.
Wiki’s on the other hand leave users free to work with them as they please and are easy to use. People themselves define what they store and what information is valuable. People can post their content any way they like. If others think it is incomplete or incorrect, they can edit, remove, or discus it.
Another drawback of previous platforms is their costs. Implementing a typical Knowledge Management platform would be costly, not to mention the resourcing required to set it up and maintain it. The investments in set-up and licensing of wiki’s are small. There is also no need to migrate the old systems to the new platform as simply linking to the content of the old platform makes it searchable. Maintenance on wiki platforms is small compared to the traditional systems. As users work with the knowledge it is maintained automatically.
There is one force that still needs to be overcome. As wiki’s lack formal control mechanisms, management fear the resulting lack of control.
To sum up, wiki technology is making knowledge management and online collaboration work, because people actually use it. This adoption success and the low costs are important reasons that many companies today are looking into starting to use wiki technology on a large scale.