Media

Marketing innovations

Yesterday I read an article by Hester van Herk on the adoption of innovations. Her article focuses on the key success factors for adoption by consumers, based on scientific research in the last decades. She focuses on both product and consumer characteristics.

Innovative products

To be easily adopted a product should have clear advantages over others, meet the consumers needs/behavior and not be too complex. An interesting statement was that it may be useful to package radical innovations with an existing known product. With a trustworthy companion the new product probably seems less scary.
Hester also points out that when consumers are forced to accept an innovation (e.g. ATM’s in the banking industry), consumers tend to be more negative and reluctant to adopt it. In these cases it is important to help consumers as much as possible, e.g. by personnel actively assisting consumers.

Personal and cultural differencesMultiple cultures

Recent research shows that not age, education and wealth determines if you are likely to adopt innovations early. Other factors like personal innovativeness and being a thought leader are far more important. Innovative people value curiosity, freedom and creativity more than traditions and modesty.
These values not only apply to individuals, but also to countries and cultures. Because of these cultural differences, some countries will easier adopt innovations than others. This is mainly due to differences in individualism (positive effect) and uncertainty aversion (negative effect). Innovations therefore tend to be more successful in e.g. Scandinavia, UK or The Netherlands and less in Southern Europe, Central and South America and Asia (including Japan, excluding China and Hong Kong).
Africa seems to be an interesting subject for further research though. Opposite to what you would expect, uncertainty averse cultures there seem to adopt innovations earlier than others!
Read More

Tagged , , ,

Radical innovation: Solar power

Solar FarmLast night I watched a show on Dutch TV called Tegenlicht. The theme of the show was solar power. I was amazed and inspired that it is taking of so fast. The show is in Dutch, however for those that want to view it, you can click here.

In 1999 a law was passed in Germany called “Erneuerbare Energie Gesetz.” It garanteed that Solar electricity would be purchased for 55 Eurocent per Kilowatt hour, while it could be produced for 6 cents per kilowatt hour. The result is that it became worthwhile to invest in solar production, which many did. The Architect of this all, a man called Sheer, hopes that by 2030 100% of power is renewable. Other countries such as Spain are following the Germans and are preparing such a law.

The initial idea seems flawed. Paying such a premium doesn’t adhere to our capitalistic ideals. However, the result is that the technology advances a lot faster, greatly reducing costs. As the momentum increases, costs will go down to competitive levels. Further advantages are that this industry currently employs more people in Germany than does the automotive industry and the industry is growing 30% per year.

Will we be living in a world without a need for fossil fuel in 2030 and look back at one of the most radical innovations of the past centuries?

Tagged

The Death Metaphor

Earlier this week I was working with a senior manager from one of our clients to draw up a text that is meant to both illustrate his commitment to innovation and also call the company’s employees to action. In this text he used words as “killing ideas” and  “Innovation projects bleeding to death.”

The reason I’m writing a blog post on the subject is that this guy is not the only one to use such terms. It is ingrained in corporate culture.

We are convinced that using death as metaphor is not helpful (put lightly) when you are trying to activate your people to show more innovative behaviour. Read More

Tagged

Forrester: Top 5 complaints about innovation management tools

On September 8th Forrester released a paper describing why innovation management tools are slow to penetrate the market.

I will summarise their findings below:

  1. Failing to keep endusers engaged. Projects start of with great enthusiasm but quickly the enthusiasm of the users fades. Forrester states that tools are getting more advanced in keeping users interested. We agree that enthusiasm easily fades, however the solution is not so much in the tool. Too often the tools are selected by ICT department that technically implement the tool but do not have enough eye or mandate for the organisational aspects of innovation management.
  2. It’s hard to quantify the immediate benefits of Innovation Management tools in terms of ROI. According to Forrester the best way to deal with this is to rely on real cases, story telling and word of mouth.
  3. “I cannot invest time or money in this right now.” This argument is heard because Innovation management is not yet well understood among mainstream enterprise buyers and the current financial markets are not favourable for investment decisions. We expected to see an effect of the current financial crisis. However, it seems that the awareness of the market is increasing. The bottom line is that we are seeing an increase in interest in these tools compared to previous years.
  4. “We’ve tried Sharepoint, and it doesn’t work very well.” The fact that people have the idea that they can manage innovation through sharepoint indicates the lack of understanding of innovation. If becoming more innovative was just a matter of building some functions on top of Sharepoint, why are so few companies successful at innovating? Managing innovation is not easy and good tools to support innovation management are sophisticated.
  5. “My innovation process doesn’t revolve around software tools.” Forrester agrees there are a healthy number of successfully innovating companies that do not rely on tools. They agree that best practices around culture and processes are important. However, innovative processes and cultures can be very well supported by tools. Forrester states that fundamentally, innovation success hinges on the triadic alignment of people, process, and technology.
Tagged

Sam Aaron at JAOO conference

Last week Sam Aaron presented at the JAOO conference. A review of his presentation can be found on the JAOO weblog.

Effective Idea Selection

Robert Tucker has written an interesting short article about the importance of having effective idea selection criteria. One point really struck me because we often hear from our clients that their problem is not getting ideas, but having too many ideas. Tucker recognizes this too and his opinion is that in many cases companies don’t have good criteria to select ideas and therefore get stuck in heaps of half-baked incremental ideas. He stresses that idea selection is key to keeping a healthy stream of ideas. He refers to Disney, Google, GE and Amazon to show how good idea selection processes are designed. Robert Tucker will be speaking at the Innovation Leaders Summit in London.

Tagged

Blue shots TV launched

Today Blue Shots TV launched. It is the first Dutch online tv station for professionals only. Han Gerrits is one of the presenters and hosts the program Steam.

PICNIC ‘08

My friday at PICNIC ’08 started at the workshop ‘The Power of Co-Creation’ by Albert Boswijk (European Centre for the Experience Economy) and Raul Lansink (Favela Fabric). The workshop was actually partially co-created by the attendees: everyone shared their questions on co-creation and examples of co-creation. These drove the discussion and any unanswered questions will be sent to all attendees in the near future. Besides the classical Lego, Fiat and other examples also other initiatives were mentioned by the audience. Amongst them the Amsterdam Balloon Party where guests dress-up and do mini-performances themselves on a specific theme. One of the attendees mentioned the launch of an Ikea initiative (‘Rip Ikea’) to stimulate users to go freestyle with their furniture parts and thus create new objects. We saw this on the recent Hacking Ikea design event, but she may have implied a further roll-out of this concept.
Raul pointed out that co-creation is suited for small incremental innovations and no “big bang” ideas are to be expected. He also stated that it is all about a ‘contract’ between an organisation and their co-creators, where the organisation promises to listen and act/deliver upon the outcome of the proces. Managing and living up to user expectations as well as the willingness to experience the yet unknown outcome, are the actual key factors to successful co-creation.

Read More

Tagged , , ,

Trends and Best Practices in Adopting Web 2.0 in 2008

Through the blogpost of Bill Ives I got directed to the Awareness report on the Trends and Best Practices in Adopting Web 2.0 in 2008. The results of the survey are not surprising but the overall message is very promising for the adoption of Web 2.0 solutions in the enterprise.

The survey focuses both on using Web 2.0 as external-facing tools as well as internal-facing tools. As an Innovation Consultant working on Enterprise 2.0 projects my interest points toward the internal-facing use of the tools.

It is encouraging to see that the Enterprise 2.0 projects we are working on are getting more widely accepted and appreciated.

For example I have been working on several internal wiki projects, during all of these projects the idea of an external-facing wiki came up. I think that addressing the external community is far more effective when using blogs, social networks or communities, just as the figures in the report show and the following statement also underlines this: “However, only 33 percent of respondents expect to employ wikis on an external-facing community, believing that wikis are of greater benefit to employees than consumers.”

For another client we created and managed a platform to increase innovation within the company. This platform is aimed for the most innovative employees in the company to share their knowledge, improve internal communication, and to connect with each other. The following quote from the report underlines our efforts:

“Organizations working on project with the use of these Web 2.0 technologies will increase knowledge-sharing and employee collaboration (82 percent), improve internal communications (78 percent) and help employees find and help each other (59 percent). Ideally, these applications will improve horizontal and vertical cooperation, provide a convenient platform for knowledge sharing, facilitate closer collaboration between employees, nurture teambuilding and create loyalty to their organization. “

Tagged , , , , ,

eDay 2008

Yesterday we were at eDay in Rotterdam. eDay is a yearly conference organized by Emerce a leading Dutch Internet magazine. The main theme of the day was crowdsourcing.

The day was kicked off by Jeff Howe. He crowdsourced his way to Rotterdam! Howe wrote one of the leading books on crowdsourcing. If you’ve read his book, his presentation did not really bring news.

The second speaker I saw was Dan Lyons from Newsweek with a hilarious story about a blog he had “The secret Diary of Steve Jobs”. With over 1 million unique visitors a month, a great success. The interesting point from a crowdsourcing perspective was that it took Dan a long time to realize that it wasn’t just his talent that made the blog so successful but that for a large part it was due to the fact that readers were contributing in a fantastic way. It became a stage for very creative and talented people.

The next speaker I saw was Brian Kalma from Zappos (a very successful online shoe retailer in the US). They are said to be so successful because of their outstanding service. Because of this outstanding service the crowd does a large part of their advertizing. Brian talked about a lot of aspects that lead to their success. He had a number of examples of their service. One of which is the fact that when a customer is looking for a shoe they don’t stock, the customer service rep searches competitor sites and directs the customer there. They claim that the next time the customer will come to them first. Brian mentioned a lot internet activities that make them so successful. However, to me the most important aspect of their success is their culture. I would have liked to hear more about the way they created and foster it.

The next speaker I heard was Andre Convents from Procter & Gamble. P&G are
famous for their Connect & Develop program where their ambition is that 50% of new revenue comes from innovation with the outside world. Something that startled me was that if P&G want to grow their revenue (through innovation) by 4% annually, they need 100 million Dollars of new business every week. An important way of connecting to the outside world is to look for products that are successful in a specific geographical area. They can pick that up and make the product big because they have a world wide market reach. For P&G it’s a great win because they do not need to invest as much in product development and the initial consumer tests, which was done by the other company. For the company that initially marketed the product it’s a win because they profit from the distribution power of P&G. Finally, I jotted down this interesting statement: “Research is money transfered to knowledge. Innovation is knowledge transfered to money.”

I then moved on to a speach by Dave Blank from Twente University (The Netherlands). In one hour he told us what Nanotechnology can bring us in the future. I’m not even going to try and summarize it, but I was blown away and so was everyone else.

I saw Joris van Heukelom from Ilse media. He had a great story about “Henk” and “Pimmetje” that showed us the immense difference in the way two generations use the new media. Pimmetje being a connected modern young person and Henk being a marketeer in his forties.

The interesting aspect I picked up from Julie Meyer from Ariadne Capital was that start-ups are increasingly being seen as an alternative for market research.

Lawrence Lessig closed the day with a formidable presentation about the new creative class and the fact that the current/old copyright laws just do not apply to the way these kids behave. The point he makes is that every (nice) kid breaks the law in the way they use the internet. They don’t break the law because they are criminals, but because the laws no longer suffice. If you constantly break a non sufficient law, you lose respect for the entire system.

Tagged
Page 10 of 20« First...8910111220...Last »